Shipping & Returns

Part A: Shipping

• Shipping is arranged per order. Shipping mode, charges and delivery timeline depend on your order’s size, weight, quantity and destination. These are confirmed in your quotation before you place the order.
• Where we deliver. We deliver across India. International shipping for export orders can be arranged on request; please contact us for details.
• Dispatch time. Ready products are usually dispatched soon after payment is received. Custom, personalised and bulk orders are dispatched after production, as per the timeline in your quotation. Custom orders go into production only after you approve the design proof.
• Collecting from our workshop. You may also collect your order from our workshop in Dudheshwar, Ahmedabad, by prior arrangement.
• Tracking and delays. Once your order is dispatched, we share the courier or transport details and tracking number, where available. Delivery dates are estimates. We are not responsible for delays caused by courier issues, weather, festivals, strikes or other events beyond our control, but we will help you follow up.
• Delivery address. Please share a complete and correct delivery address with a contact number. If a parcel comes back to us because of a wrong address or because no one was available to receive it, re-shipping will be charged.

Part B: Damage and replacement

• What is covered. We replace products that are physically damaged in transit, such as bent, broken, cracked, dented or deeply scratched items. We do not offer refunds for damaged products; the remedy is a replacement. We do not accept returns for a change of mind, a wrong selection, or the natural variations in colour, finish and size found in handcrafted metal products.
• Unboxing video is mandatory. A damage claim is accepted only with a clear unboxing video that starts with the sealed, unopened parcel showing the shipping label, is recorded in one continuous take with no cuts or edits, and shows the full unboxing and the damage clearly. Claims without a video, or with an edited or incomplete video, cannot be accepted. Please record a video every time you open a parcel from us.
• Report within 7 days of delivery. Send your name and order details, the unboxing video, and clear photos of the damaged product and the packaging to hello@vardhmanmetalart.com or on WhatsApp at +91 74340 00529, within 7 days of delivery. Claims received after 7 days of delivery cannot be accepted.
• How a replacement works. We review your video and photos and confirm whether the claim is approved. If approved, we tell you how to send the damaged product back; it must be unused and returned with its original packaging and any inserts or certificates. Once we receive and check the product, we make and dispatch the replacement. Our decision after reviewing the video, photos and returned product is final.
• Custom products. Custom and personalised products, including engraved items, metal kankotri and bulk orders made to your specification, are covered only for transit damage under this policy. Spelling or detail errors in a design proof you approved are not treated as damage.

Part C: Cancellations and refunds

• Cancellations. A custom order cannot be cancelled once production has started. For any other cancellation, the terms in your quotation apply.
• Refunds. If we cancel an order, or if a refund is due under your quotation, the amount is refunded by bank transfer to the account you share with us.

Contact for damage claims

Email: hello@vardhmanmetalart.com
Phone / WhatsApp: +91 74340 00529